Refund Policy

Refund Policy

If your paid PDF cannot be delivered, is unusable because of a technical issue in Funeral Program Maker, or you are not satisfied with the purchase, contact us at [email protected].

What To Include

Include the checkout email, approximate purchase time, selected product, and a short description of the issue. Do not send payment card details.

Delivery Problems

If payment succeeded but the email or download did not arrive, we will use the Stripe order record and delivery logs to help resend the files or issue a refund.

Timing

Refund requests are reviewed as quickly as possible because funeral printing timelines are often urgent.